1. Our 7-Day Money-Back Guarantee
At Infizoo, customer satisfaction matters.
Every eligible purchase is covered by our 7-day money-back guarantee.
If your Windows 11 Pro product key does not work as described and our support team cannot resolve the activation issue, you can request a refund within 7 days of your purchase.
2. When You Can Request a Refund
You may request a refund if:
- Your product key is invalid or defective.
- Your product key has already been used or activated by someone else.
- Your purchased product is not as described.
- You did not receive your digital product after successful payment.
- You experience an activation problem that our support team cannot resolve.
3. How to Request a Refund
To request a refund:
- Contact our support team at support@infizoo.store.
- Include your order number and purchase email.
- Explain the problem you experienced.
- Provide relevant screenshots or error messages if necessary.
Our team will review your request and may offer troubleshooting assistance before processing a refund.
4. Refund Period
Refund requests must be submitted within 7 calendar days of the original purchase date.
Requests submitted after this period may not qualify for our money-back guarantee, except where required by applicable law.
5. Refund Processing
Once your refund is approved:
- We will initiate the refund through the original payment method whenever possible.
- Processing times depend on the payment provider and your financial institution.
- You will receive confirmation when the refund has been initiated.
6. Important Information
Please ensure that:
- You purchased the correct Windows edition.
- Your device meets the relevant system requirements.
- You follow the activation instructions provided.
- You contact our support team before submitting a chargeback for an activation issue.
Nothing in this policy limits any consumer rights that cannot legally be restricted.
7. Contact
For refund requests and assistance:
Email: support@infizoo.store
Infizoo Support Team